Consulting Services

Hayes Voice and Contact Center consultants provide guidance to the businesses on contact center strategy, architecture, network and design. We assist and assess your existing contact center operations and identify areas for improvement.

Hayes also provides recommendations on technology platforms, workforce management, and training. Hayes employees are subject matter experts (SME) that have run large contact centers and can provide support and guidance for real world experiences.

Design and Implementation Services

We are an industry leader in designing and implementing contact center solutions tailored to each client's unique needs. Our skilled team works closely with organizations to fully understand their customer service goals, business processes, and existing IT infrastructure.

We then architect a customized contact center solution using the optimal technologies and integrations. This may include phone systems, contact center software, CRM and database integrations, speech recognition, workforce management, analytics, and more.

Training Services

Hayes training services provide training and support to your employees on the use of contact center solutions. Our Voice and Contact Center professionals provide expert training on system usage, customer service skills, and best practices.

Managed Services

Hayes services include ongoing support and maintenance of contact center solutions. Hayes NOC/Voice and Contact Center professionals provide monitoring, troubleshooting, and maintenance services to ensure the system operates at optimal levels.