Unified Communications & Contact Center
Communications and contact centers that just work.
Hayes provides contact center consulting, design and implementation, with deep expertise in SIP-based carrier technologies that make interactions smoother for customers and employees.
- Hosted UC & contact center
- Avaya, Zoom, Mitel and Genesys
- Managed SIP and carrier services
- EHR integrations
Better customer experience at lower operating cost.
Our consultants have run large contact centers themselves, so the advice comes from real-world experience.
Consulting
Strategy, architecture, network and design guidance. We assess your current operations, find improvements, and recommend technology platforms, workforce management and training.
Design & implementation
We learn your service goals, business processes and existing IT, then design a tailored solution: phone systems, contact center software, CRM and database integrations, speech recognition, workforce management and analytics.
Training
Hands-on training for your people on the system itself, on customer service skills and on contact center best practices.
Managed services
Ongoing monitoring, troubleshooting and maintenance by the Hayes NOC and our voice and contact center specialists, so your systems keep running at their best.
Communications and customer experience partners.
Florida SUNCOM customers can also buy unified communications, SIP trunking, contact center and legacy voice through our partnership with AT&T.
Common questions
Don’t see your question? Ask a Hayes expert or call (800) 825-9390.
Which communications platforms does Hayes support?
Hosted and premise unified communications and contact center on Avaya, Zoom, Mitel and Genesys, plus managed SIP and carrier services.
What contact center services does Hayes provide?
Consulting, design and implementation, training, and managed services. Our consultants have run large contact centers themselves.
Can Hayes integrate the contact center with our EHR or CRM?
Yes. Hayes designs integrations with EHR systems, CRM and databases, along with speech recognition, workforce management and analytics.
Can Florida SUNCOM customers buy through Hayes?
Yes. Through our partnership with AT&T, SUNCOM customers can buy unified communications, SIP trunking, contact center and legacy voice. See SUNCOM services.
Who supports the system after go-live?
The Hayes NOC and our voice and contact center specialists handle ongoing monitoring, troubleshooting and maintenance, backed by 24/7/365 US-based support.
Talk with a Hayes engineer.
Tell us what you're working on, from a single site refresh to a statewide rollout. We'll respond within one business day.