The Hayes Support Center
Real people. Real support.
Our dedicated team connects you with the right engineer quickly, and treats you with professional respect, every hour of every day.
- 24 hours a day, 365 days a year
- 100% Hayes-employed, US-based staff
- Direct access to support engineers
- Enterprise ticketing with SLA tracking
Three ways to reach us.
However you contact us, our enterprise ticketing system keeps you updated from first report to resolution.
Phone
Call any time for direct access to our engineers. No auto attendant, no complicated menus.
- Immediate response
- Direct engineer access
- 24/7 availability
Send the details of your issue and our team will respond with thorough, documented help.
- Detailed documentation
- Ticket tracking
- Expert analysis
Support portal
Submit and track tickets, review history, and monitor response times and SLA compliance.
- Real-time status
- Complete ticket history
- SLA monitoring
Support that follows the customer, not the sun.
- US-based support team100% Hayes-badged, US-based employees, for clear communication and cultural alignment.
- Follow-the-customer coverage24/7/365, so help is there whenever you need it.
- No endless escalationsRouted directly to the right engineer, without menus or multiple transfers.
- Enterprise ticketingOpen tickets by phone, email or portal, and track status, history, response times and SLAs.
SUNCOM Communication Services, provided by AT&T with Hayes.
In July 2020, the Florida Department of Management Services selected AT&T as a vendor for all four SUNCOM Communication Services (SCS) categories. AT&T and Hayes provide these services to eligible SUNCOM entities.
Talk with a Hayes engineer.
Tell us what you're working on, from a single site refresh to a statewide rollout. We'll respond within one business day.